SHIPPING & RETURNS

Shipping Policy

Shipping

Currently we process and hand-make all orders in-house. Therefore, it may take up to 5 business days for your order to be processed. Once the order is shipped, standard orders typically take 3-7 business days to be delivered, but this may vary depending on location.

How can I expect to receive my order?

We currently ship all orders via USPS.

Do you ship worldwide?

Unfortunately, do we not ship internationally at this time. This does not include military bases stationed overseas however.

Will I receive a tracking number?

Once your order has been processed by the post office, you will receive a tracking number to follow your order.

Do you offer refunds/returns?

Please refer to our Return & Exchange Policy below for information on returns and refunds.

Return & Exchange Policy

Returns
You may request a return if it's within 30 days of purchase. If over 30 days since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it.

Some items will not be refundable to include: clearance items or personalized items.

If purchase made in person, to complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at moviemoguls2@gmail.com.

Sale items (if applicable)
Again, only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moviemoguls2@gmail.com and send your item to:

Movie Moguls LLC
5123 Bute Street

Chesapeake, VA 23321

Where to Ship Your Return
To return your product, you should mail your product to the above address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.